From 4th January 2011, VAT is going up from 17.5% to 20%. We’ll be changing our prices to reflect the new rate, so we’ve put together this handy table to show our new prices.


Flex
Calls to landlines1. First 5 minutes of calls each day
21p per minute
Each minute after that 6p per minute
Calls to Virgin Mobiles2.First 5 minutes of calls each day 21p per minute
Each minute after that
0p per minute
Calls to other network mobiles 2
41p per minute
Text to other Virgin Mobiles2
3p per message
Text to other network mobiles2 12p per text
Minimum call charge 16p per call
Video calls to Virgin Mobiles. First 5 mins of calls each day 31p per minute
Each minute after that 15p per minute
Video calls to other UK network mobiles.
52p per minute
Mobile Web
Accessing the mobile web
30p per day for 25MB and you only pay on the days you browse. Any use above 25MB will be charged at £2 per MB.
Downloads
Pricing indicated at point of sale
If your tariff includes unlimited data you can access the Internet as much as you like from your phone. A fair use policy of 1GB per month applies.
Other call costs
Voicemail retrieval Free
Picture messages to all UK2 networks 30p per message
Personal numbers From 36p to £1.50 per min
Pre-recorded information (789 from a Virgin Mobile phone) Free
Our team via 789 10p per call
Directory enquiries4 on 118 918 75p per minute
National toll rate numbers (0870/ 0871/ 0844)5,7 41p per minute
Local toll rate numbers (0845)7 41p per minute
Premium rate calls6,7 From 50p to £2.50 per min
Calls to satellite phones £6.13 per minute
Calls to charities and helplines listed on our website Free
Calls to 0500 and 0800 free phone No more than 11p per minute
Video calls to Virgin Mobiles 31p per minute
Video calls to other network mobiles 52p per minute
Handset unlocking fee £15
Calling abroad from the UK*
The Republic of Ireland8 16p per minute
USA & Canada, Australia & New Zealand8 21p per minute
Europe, China, Hong Kong, Japan, Malaysia, Singapore, South Korea & Taiwan8 41p per minute
Rest of the world8 82p per minute
International text messages (free to receive)9 20p per text
International premium rate calls £6.13 per minute

Roaming Call Costs
European Union**
Voice calls
39p per minute
Receiving calls
15p per text
Sending texts
11p per text
Receiving texts
Free
Visual calls 307p per minute
Visual calls received 154p per minute
Sending picture messages 31p per minute (Picture messaging requires GPRS coverage)
Receiving picture messages Free
Satellite calls From 613p per minute
For non EU roaming rates click here

1 This refers to numbers beginning with 01, 02 or 03 and landline calls to Guernsey, Jersey and Isle of Man.

2 Includes calls and texts to Guernsey, Jersey and Isle of Man. Many phones can send texts up to three times as long as normal. They’ll be delivered as separate messages, so you’ll be charged for each. Call forwarding services (that’s numbers beginning with 07744 and 07755) are not included.

3 For details about our commitment to giving clear information on premium rate, national rate and local rate numbers see our codes of practice, available online or by calling our team on 789 from your Virgin Mobile phone.

4 Please be aware that the following national toll rate numbers are charged at different rates: 0870180 and 0870182 at local toll rate. 0871320, 0871321, 0871322, 0871325, 0871525, 0871820, 0871821, 0871822 at 50p per call.

5 Premium rate calls in the UK may be billed per call, minute, second or combination thereof.

6 For details about our commitment to giving clear information on premium rate, national rate and local and national toll rate numbers see our codes of practice, available online or by calling our team on 789 from your Virgin Mobile phone.

7 To selected foreign networks only (see virginmobile.co.uk). Subject to coverage. Includes calls to landlines and mobile phones.

* Includes calls to foreign landlines and mobile phones. Our calls are billed per second and our charges are rounded to the nearest penny. A minimum call charge of one minute applies if you're on our Original Pay As You Go tariff.

**European Union countries include: Austria Belgium Bulgaria Cyprus Czech Republic Denmark Finland France (& Monaco) Germany Greece Hungary Ireland (Republic of) Italy (San Marino & Vatican) Lithuania Luxembourg Malta Netherlands Poland Portugal Romania Slovak Republic Slovenia Spain Sweden



Information correct as of January 2011. For the most up to date information please see www.virginmobile.co.uk.